Your Ultimate Guide to Deichmann Returns: Policies and Procedures Explained

From time to time, we all need to return a product we have recently purchased from an online store. Deichmann, one of the leading shoe retailers in the UK, offers a hassle-free and convenient return process for its customers. In this article, we will discuss everything you need to know about Deichmann returns, including the return policy, steps to return your order, and the timeframe for the return process to get completed.

Deichmann Returns Policy

Deichmann offers a simple and easy return policy for its customers. Whether you want to return a product because of a size issue or a change of mind, Deichmann provides a 28-day return period from the date of receiving the order. This means you have 28 days from the date you receive your order to request a return.

Steps to Return Your Order

If you want to return your order, follow the simple steps mentioned below:

1. Go to the Deichmann website and log in to your account.

2. Click on the “my orders” button on your account page.

3. Find the order that you want to return and click on the “return items” button next to it.

4. Choose the reason for the return, and if there are any additional comments, enter them in the space provided.

5. Choose the return method – either drop off at a Deichmann store or return via post.

6. For postal returns, print the returns label and affix it to your package.

7. Mail your package to the Deichmann return address mentioned on the label.

8. Once Deichmann receives the package, the return process will begin.

Deichmann Returns Timeframe

Deichmann aims to process all returns as quickly as possible. However, the timeframe for returns can vary based on the return method chosen.

For in-store returns, once you drop off the product/ parcel at the store, Deichmann aims to process your refund within 24 hours. However, it may take an additional 2-5 business days for the money to reflect in your account.

For postal returns, Deichmann aims to process the return within 7-10 business days of receiving your package. Once the refund is processed, it may take an additional 2-5 business days for the money to reflect in your account.

Deichmann Returns – Exceptional Cases

In some cases, Deichmann may not accept a return. For instance, if the product is not in its original condition, missing tags, or seems to have been worn, it may not be eligible for a return. Similarly, personalized/ custom-made products may not be eligible for returns.

In conclusion, Deichmann offers a hassle-free returns process with a generous 28-day return policy. By following the above-mentioned steps, you can return your Deichmann order conveniently and quickly. However, make sure to check the eligibility criteria and the return policy before placing your order, to avoid any inconvenience.